How to Solve PS4 Remote Play Cannot Connect to the Server in 2023[Latest]

PS4 Remote Play Cannot Connect to the Server

PS4 Remote Play Cannot Connect to the Server: PlayStation 4 is one of the best video game consoles. With a huge selection of games and features, PS4 offers gamers the best possible console experiences. However, some of these features come with some caveats. They are ‘Remote Play’, which is Sony’s proprietary method of sharing audio and video from a console to another display device.

There are many reasons why PS4 Remote Play won’t connect or work. Since the problem is almost always related to the network setup, you should check your local network status first. Other times, PS4 Remote Play experiences connection problems or glitches due to issues with the PlayStation Network. Some first-time users may find that their computer’s security software prevents them from using your PS4 controller Remote Play. Below are some of the most prevalent causes of PS4 remote play problems. However, if the servers are all available and you still can’t use ‘Remote Play’, we have some other solutions to fix the problem.

1. Restart your router and console:

Restart your router and console

The initial step in any network troubleshooting should be to restart all affected devices. It’s a quick way to get out of the way and can solve most temporary problems. Disconnect the power cord for a few seconds and then reconnect it. Instead of unplugging the cord, you can use the power buttons on the back of your network devices.

After your network devices are restored, make sure you restart the ps4. After rebooting, reconnect your PS4 to Wi-Fi. If it still doesn’t work, check if you have internet connectivity through a computer or other device. If you can’t connect to the Internet you need to troubleshoot your home network.

2. Check the speed of your internet connection:

Check the speed of your internet connection

Low or intermittent Internet connections can significantly affect Remote Play performance. Make sure your PS4 is getting download and upload rates of at least 15Mbps by running a connection speed test first. The minimum speed requirements for your PC should also be met.

You should keep an eye on your network to see if there is a problem with occasional connections. Check your other devices (phones or PCs) to see if the connection drops for a few hours. If your Internet connection is unstable or keeps disconnecting, you need to fix this before you can use Remote Play confidently.

3. Turn off your antivirus software and/or firewall:

Turn off your antivirus software

Some people find that removing their security software, such as antivirus or equivalent, solves their remote play problems. If your laptop firewall is turned on, you should also disable it for testing purposes. You can also allow Remote Play to establish a connection by adding an exception to your firewall settings. To find out how to implement this recommendation, go to Google.

4. Remote Play should be uninstalled and reinstalled:

Remote Play should be uninstalled and reinstalled

If all possible causes have been explored and none of the above options have helped so far, consider uninstalling and reinstalling Remote Play.

  • Make sure your PS4 software is up to date.
  • One of the easiest ways to prevent problems is to maintain the most recent software on your PS4. To manually check for software updates, follow these steps.
  • Go to your PS4’s main menu.
  • Select the Settings option from the drop-down menu.
  • Select System Software Update from the drop-down menu.

5. Make use of a wired connection:

Make use of a wired connection

If you use a wireless or Wi-Fi connection with your PS4, it’s possible that the Wi-Fi signal is interfering and the connection is disconnected. Before using Remote Play again, try connecting your PS4 to your router via Ethernet. Bring the PS4 closer to the router to ensure a strong Wi-Fi signal if physical contact is not available.

6. Ensure you’re not in Peak Network Traffic Time:

Ensure you’re not in Peak Network Traffic Time

It’s important to make sure you’re not trying to remote play when network traffic is at its peak. For example, if you live in an apartment complex where many people work from home during the day, network traffic will be significantly congested because everyone needs to access the Internet for work.

Therefore, in this situation, the network traffic is less at night when people are not working. It’s best to try and use the internet for a few days to a couple of weeks to find out when you can expect the best connection speed and plan to stream via ‘remote play’ accordingly.


To summarize, any problems with ‘Remote Play’ on PS4 are usually down to network issues such as speed and latency or PlayStation Network server issues. It’s good to remember that most new games that come out usually have an update file for the latest firmware, so if you’re a regular buyer of new games, your device should be up to date. If none of the above methods work for you, you can contact Sony Customer Support and they will definitely be able to help.

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